Hospitality / Front-of-House Internship Program (including free Accommodation)
What is hospitality work
Why complete a hospitality / front-of-house internship
Our hospitality internship program
Free accommodation and meals
Requirements
Start dates and duration
Locations
About the training
What is hospitality work?
Hospitality work includes roles within businesses and establishments that cater to the needs of guests and customers. It’s an industry that focuses on providing excellent service and creating positive experiences.
What is front-of-house in hospitality:
The “front of house” refers to the areas of a hospitality business that are guest facing. This includes departments such as hotel and hostel reception areas. Front of house staff are vital in creating a welcoming and hospitable atmosphere.
In a hostel, front of house roles are essential in ensuring guests have an enjoyable stay. These roles include various responsibilities:
- Reception and Check-in Staff:
- The receptionist is often the first point of contact for guests. They warmly welcome arrivals, check them in, and provide essential information about the hostel’s amenities, services, and local attractions. They may also assist with check-outs and handle reservations.
- Concierge Services:
- Concierge staff play a crucial role in a guest’s experience. They assist with a range of services including booking tours, arranging transportation, providing local recommendations, and handling special requests.
- Common Areas and Social Spaces:
- Hostels often have common areas, lounges, and dining spaces where guests can relax, socialise, and enjoy their time. Front of house staff in these areas ensure guests have a pleasant experience.
- Customer Service Representatives:
- They handle inquiries, requests, and any issues guests may encounter during their stay. Their role is vital in ensuring guest satisfaction and addressing any concerns promptly.
- Tour and Activity Coordinators:
- Some hostels offer tours and activities for guests. Coordinators assist in planning, organising, and facilitating these events, ensuring guests have access to enriching experiences.
Hostels emphasize a communal and social atmosphere. Front of house staff in hostels play a crucial role in creating a sense of community among guests, creating a friendly and inclusive environment.
Why complete a hospitality / front-of-house internship in Australia?
Completing a hospitality or front of house internship in Australia offers a range of valuable benefits for training professionals in the industry. Here are several reasons to consider a hospitality internship in Australia:
- International Experience: Australia’s diverse and vibrant hospitality industry provides an excellent opportunity to gain international exposure. Working in a different cultural context helps interns develop a global perspective and adaptability, which are highly valued skills in today’s interconnected world.
- Cultural Exchange: Australia’s multicultural society means that interns will have the chance to interact with people from various backgrounds, enhancing their cultural awareness and communication skills. This experience is invaluable in a field that revolves around serving diverse clients.
- High-Quality Training: Australia is known for its high standards of hospitality training and education. Interns have access to a diverse range of clientele, providing a rich learning environment.
- Networking Opportunities: The Australian hospitality industry is well-connected, offering interns the chance to network with industry professionals, potential employers, and like-minded peers. Establishing these connections can be beneficial in securing future job opportunities.
- English Language Proficiency: For non-native English speakers, working in an English-speaking environment like Australia improved language skills significantly. This can be a critical for a successful career in hospitality, which often involves communication with guests.
- Exposure to Different Hospitality Segments: Australia’s hospitality industry is diverse, ranging from hotels and resorts to restaurants, bars, and event management. This variety allows interns to explore different sectors and gain a well-rounded understanding of the field.
- Tourism and Leisure Activities: Australia’s stunning natural landscapes, unique wildlife, and vibrant cities make it a top destination for tourists. Interns have the opportunity to engage with this dynamic tourism market, providing them with a well-rounded understanding of the industry.
- Quality of Life: Australia is known for its high quality of life, with a strong emphasis on work-life balance. Interns can experience a healthy work environment that prioritises employee well-being.
- Personal Growth: Living and working abroad is a transformative experience that fosters personal growth, independence, and self-confidence. It challenges interns to adapt to new environments, develop problem-solving skills, and gain a deeper understanding of themselves.
In summary, completing a hospitality or front of house internship in Australia provides a unique experience that can significantly enhance a person’s professional and personal development. The combination of international exposure, high-quality training, and a diverse industry landscape makes it a highly attractive option for aspiring hospitality professionals.
Our hospitality internship program
Internships Down Under offers a unique opportunity for hospitality professionals with a focus on front of house roles. What sets these internships apart is the inclusion of free accommodation and some meals, providing interns with a comprehensive experience. Situated in both capital cities and beautiful holiday destinations like Noosa, Byron Bay, and Magnetic Island, interns have the chance to train in either urban or picturesque settings. This internship program provides exposure to Australia’s vibrant tourism industry. With a blend of practical experience and immersion in these popular destinations, Internships Down Under’s hospitality internships offer a well-rounded and enriching pathway to a career in the hospitality sector.
Free Accommodation & Meals
You will be provided with free accommodation in a shared space with other interns or staff. All linen, blankets and towels are provided. You will be provided free internet/Wifi and Laundry facilities whilst attending your internship. You will receive a $70pw voucher to spend on food and beverage in on onsite venue, plus 20% off food and 50% off beverages. Heavily discounted Travel and accommodation if you decide to Travel during or after your internship.
In summary:
– Free accommodation
– Free linen, blankets and towels
– Free Wifi
– Free laundry facilities
– $70/week food/beverage voucher for onsite venues
– 20% off food at onsite venues
– 50% off beverages at onsite venues
– Opportunity of heavily discounted travel and accommodation
Requirements
- Studying (or Enrolled) in any degree or course that would benefit from developing hospitality and cutomer service skills e.g. tourism, hospitality, marketing, events, business admin/management.
- Aged 18-35.
- Sufficient English level to listen, speak and understand instructions and training.
- Visa that permits work, volunteering, and/or training without any hourly restrictions.
- Attendance of 4-5 days per week.
- Responsible Service of Alcohol Certificate (RSA) if training in Food and Beverage.
- High level of service, energy and love of all things travel related.
- Willingness and confidence to learn direct customer service skills.
Start dates and duration
Participants can start almost any Monday of the year.
Duration for this hospitality program is 12 consecutive weeks
Attendance hours are dependent on the requirements and timeframes of your internship. This may range from 24-38 hours per week.
(The internship schedule typically aligns with reception shifts. Generally 6-8 hours between the hours of 6am – 10pm, weekdays and/or weekends).
Locations
Hospitality internships available in Sydney.
Intern at a hospitality company in Melbourne.
Hospitality placements in Byron Bay.
Hospitality internships available in Noosa.
Intern in front-of-house in Brisbane.
Front of house internship in Airlie Beach.
Hospitality internship on Magnetic Island.
About the organisations
The hospitality organisations we partner with provide a hand-on and supportive internship program. They focus on creating extraordinary travel experiences for youth travellers. They are also part of one of the fastest growing tourism companies in the world, operating properties and iconic venues across multiple countries.
About the training
Front-of-House Internship
After an orientation week within the hostel, you will learn how to organise local tours such as; learn to surf day trips, Blue Mountain trips or kayaking with the dolphins. You will also be encouraged to get involved in daily events to understand the products first-hand.
The internship involves brief training alongside the housekeeping supervisor so you can understand the location of all room types and the standard of the accommodation provided.
From there, you will commence fully supervised reception training. This training will include learning how to:
– Check guests in and out
– Make a reservation
– Complete the hostel audit procedures
– Assist with guest enquiries
– Control of guest accounts
– Promote activities within the hostel
– Daily banking and balancing
– Follow tight reception procedures and daily task lists
– Maintain the appearance of the reception, lobby and guest areas
– Provide excellent customer service at all times
Once this training is acquired, you will have a review with the aim to be confident in running your own shift under the supervision and guidance of your manager. Hospitality skills will continue to be developed with guidance and feedback from your supervisor and colleagues.
The hospitality company takes pride in providing training for roles you are most interested in. As a result of this, you may also be trained in different aspects of the business that align with what you want to learn. You may also gain training in the following:
– The basics of the retail travel desk on site.
– The basics of Food & Beverage trade.
– Administration for example: Banking, Reports and Debtor reconciliation.
– Data Entry & discovery for example Data input and Guests Surveys.
– Property analysis for example: Quotes and Scheduled Maintenance.
During your internship you may be required to complete certain reports and projects relevant to your training. You may also have regular appraisals and feedback sessions.
You will be expected to develop your job ready skills and be expected to adhere to the company rules and behaviour whilst completing your internship.
Hospitality Internship
Training to include areas such as:
• Food & Beverage
• Stock control, COGS (cost of goods sold) and profit margins
• Licensing and statutory requirements
• Food handling skills
• Point of sale systems
• Customer service training
• RSA course – Responsible Service of Alcohol
• Bar operations, promotions and crowd management insight
• Events organising and management
• Basic cellar management
Learning outcomes from the hospitality internship
- Communication
- Team Work
- Problem Solving
- Decision Making
- Conflict Resolution
- Negotiation & Persuasion
- Autonomy & Self Management
- Responsibility
- Resilience
- Planning & Organisation
- Initiative & Enterprise
Insurance
All participants must hold comprehensive insurance which covers them throughout the duration of the internship.
Internships Down Under provides and recommends the following insurance cover.
Next steps…
Click the apply now button below to complete the enquiry form. We will then respond to you via email with further information.
